Help Center

Frequently AskedQuestions

Find answers to the most common questions about our services, locations, and policies.

Basics

General Questions

Self Service

Self-Service Laundry

Card & Kiosk

Splash Laundry Card & Kiosk

Full Service

Wash & Fold Service

Policies

Payment & Policies

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Frequently AskedQuestions

General Questions

What are your hours of operation?

How many locations do you have?

Do you accept coins?

Is there an attendant on duty?

Do you have free WiFi?

Self-Service Laundry

What sizes of washers and dryers are available?

How long does a typical wash cycle take?

What payment methods do you accept?

Do you provide detergent and fabric softener?

Can I leave my laundry unattended?

Splash Laundry Card & Kiosk

How do I get a Splash Laundry card?

How do I register my card?

Why should I register my card?

What happens if I lose my card?

Can I get a refund from my card?

How do I add money to my card?

Can I use the same card at different Splash Laundry locations?

What do I do if the kiosk isn't working?

What if the machine doesn't recognize my card?

Can I check my card balance?

Wash & Fold Service

How does wash and fold service work?

How long does wash and fold service take?

What detergents do you use?

Do you handle special care items?

What is your minimum order?

Do you offer pickup and delivery?

Payment & Policies

What forms of payment do you accept?

Do you offer any discounts or loyalty programs?

Is there a refund policy?

Still Have Questions?

Ready to Experience Premium Laundry Care?